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Europ Assistance USA is the United States subsidiary of the Europ Assistance Group of Companies. Europ Assistance is the founder of the concept of travel assistance services and the most experienced assistance provider worldwide. Worldwide Travel Assistance Services: In addition to the insurance protection provided by this plan, ACE USA has arranged with Europ Assistance USA to provide you with access to its travel assistance services around the world. These services include: Medical Assistance including referral to a doctor or medical specialist, medical monitoring when you are hospitalized, emergency medical evacuation to an adequate facility, medically necessary repatriation and return of mortal remains. Personal Assistance including pre-trip medical referral information and while you are on a trip: emergency medication, embassy and consular information, lost document assistance, emergency referral to a lawyer, translator or interpreter access, medical benefits verification and medical claims assistance. Travel Assistance including emergency travel arrangements, arrangements for the return of your traveling companion or dependents and vehicle return. To help you make the call, you may want to call on an AT&T line to access an AT&T operator who can help you make the direct or collect call to EA USA. Click here for the AT&T international guide. When you call, please be prepared with the following information: 1) name of caller, phone #, fax #, and relationship to insured; 2) insured’s name, age, sex and the policy number for your insurance plan; 3) a description of the insured’s condition; 4) name, location and telephone number of the hospital or other service provider; and 5) other insurance information including health insurance, worker’s compensation, or auto insurance if the insured was involved in an accident. This information provides you with a brief outline of the services available to you. These services are subject to the terms and conditions of the policy under which you are insured. A third party vendor may provide services to you. Europ Assistance USA makes every effort to refer you to appropriate medical and other service providers. It is not responsible for the quality or results of service provided by independent providers. In all cases, the medical provider, facility, legal counsel or other professional service provider suggested by Europ Assistance are not employees or agents of Europ Assistance and the choice of provider is yours alone. Europ Assistance assumes no liability for the services provided to you under this arrangement, nor is it liable for any negligence or other wrongful acts or omissions of any of the legal or health care professionals providing services to you. Travel assistance services are not available if your coverage under the policy providing insurance benefits is not in effect. Europ Assistance USA, offers our insured participants access to a worldwide network of over 850,000 medical and other providers. This information is housed in a proprietary interactive database supported by a worldwide network of 34 Europ Assistance (EA) Offices, over 200 Agent Offices as well as a dedicated medical team, whose function is to accredit medical facilities and doctors worldwide. In order to obtain the most-up-to-date and most relevant medical referral information, EA USA should to be contacted directly. EA USA will not only select the most well-suited provider but will also ascertain the providers availability and schedule an appointment as requested. Each inquiry and referral is handled individually based upon the participant’s medical condition and language requirements. Depending on the medical condition, EA USA will also follow up with the medical provider to ascertain if the participant’s needs were met and if further assistance is warranted. Europ Assistance has a team of medical professionals who travel around the world accrediting medical providers; the list of countries constantly rotates with 60 targeted each year. Handling over 8,000 medical transports annually – the highest number in the travel assistance industry – Europ Assistance experiences all types of medical professionals and facilities. The resulting exposure to providers’ capabilities further increases the chance that a medical referral by EA USA is based upon first hand experience. Covering over 285 million people worldwide allows the EA Group to direct members to preferred providers, who in turn are more likely to be reliable resources. These services are not underwritten by ACE American Insurance Company, and are provided in addition to the insurance benefits. The map shows the location of Europ Assistance USA in Washington, DC. EA USA is a member of the Europ Assistance Group of Companies. The triangles indicate the headquarters of each of the member companies of the Group, the dots indicate their agent locations. |
