FAQs

What is FrontierMEDEX and how is it related to CMI?

FrontierMEDEX is the comprehensive solution to an organization's travel, medical and security needs. As part of the FrontierMEDEX brand, CMI is able to offer much more than insurance - CMI can offer travel, medical and security assistance and intelligence as well.

How do I know which insurance plan to choose?

When you visit the homepage, tell us who you are and what your travel plans include. We have four basic plans for individual purchase:

  • Study Abroad - Medical Insurance for Students and Scholars who will be participating in an educational experience outside of the United States for one to twelve months.
  • Global Medical USA - Medical Insurance for foreign nationals traveling for up to 12 months to the United States.
  • Global Medical International - Medical Insurance for individuals traveling for up to 12 months outside of their Home Country, except to the United States.

How do I find a doctor?

Call the FrontierMEDEX Emergency Response Center at +1-410-453-6330 (collect) or 1-800-527-0218 (toll-free from the US, Canada, Puerto Rico, US Virgin Islands, and Bermuda).

How do I obtain proof of purchase?

When you purchase online, you will receive an email with your confirmation of purchase, your ID card and your description of coverage. If you require a special letter of confirmation, you may contact CMI Insurance at 1-800-586-0753.

Are pre-existing conditions covered?

Coverage for pre-existing conditions varies with each plan. For a complete definition of pre-existing conditions for each plan, please refer to the descriptions of coverage below:

When does coverage become effective?

Coverage becomes effective at 12:01 a.m. local time on the effective date indicated by your application. You may purchase coverage for any day in the future up to 12 months; the date of purchase cannot be the effective date

What are "Home Country" benefits or "Extended Benefit Options"?

Home Country benefits, available through Study Abroad, Premier Group, Global Medical International and Global Medical USA, ensure continued coverage for visits back to a traveler's home country. Each plan varies, so please read the description of coverage for full details.

Extended Benefit Options allow travelers to extend the Home Country benefits from two weeks up to one month, provided that the Plan enrollment period is at least six months. Please read the description of coverage for full details.

If I need an emergency medical evacuation, will I be evacuated back to my home country for treatment?

The destination of your emergency medical evacuation depends on a number of factors, including the nature of the condition, the recovery period, etc. FrontierMEDEX physicians consult with your local treating physician to determine an appropriate plan of action. Most likely, you will be evacuated to the closest, most appropriate facility for treating your condition to ensure the quickest delivery of care. That may or may not be your home country. After your condition has stabilized, you may be repatriated home for further treatment or you may be healthy enough to continue with your time abroad.

Where do I submit a claim?

Claims can be submitted using the forms provided on the Claims section of this website.

How do I check the payment of a claim?

On the Claims section of this website, there is a link for ACI Claim Status. Through this link, you can create a personal account to view your claims status. You will need your policy number and ID number. You may also call the claims office, Administrative Concepts, Inc. (ACI) at 1-888-293-9229 from within the US & Canada or at +1-610-293-9229 outside of the US & Canada.

Know Your Plan?

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Questions?

Call us at (800) 586-0753
between 8am - 5pm, EST
Calling international?
+1-410-583-2595